Shipping policy

Last updated: 30 August 2026

This Shipping Policy explains how physical goods, digital products and consultancy services purchased through paulashmore.co.uk are delivered or fulfilled.

Digital Products

Digital products do not require physical shipping.

This may include:

  • Online courses
  • Video content
  • PDF guides
  • Downloadable files
  • Digital resources
  • Templates
  • Other electronically supplied products

Where applicable, access to digital content will be provided electronically after your order has been successfully completed.

Depending on the product, this may be provided through:

  • a download link;
  • your customer account;
  • email;
  • an online course or digital delivery platform.

Please ensure that the email address provided when placing your order is correct.

If you experience any problems accessing a digital purchase, please contact me at paul@paulashmore.co.uk.

Online Consultancy Services

Online consultancy services are not physically shipped.

After purchasing an online consultation, I will contact you using the details provided with your order to arrange a suitable date and time.

Consultations may take place using Zoom, WhatsApp, telephone or another mutually agreed communication platform.

In-Person Consultancy Services

In-person consultancy services involve me travelling to an agreed location rather than a product being shipped to you.

Following your order, I will contact you to discuss your requirements, location and suitable dates.

Where travel, accommodation or other expenses apply, these will be handled in accordance with the terms shown on the relevant service page or agreed with you before the consultation takes place.

International in-person consultancy may be subject to additional travel, accommodation and associated expenses.

Physical Goods

Where a product is identified as a physical item, it will be shipped to the delivery address provided during checkout.

Available shipping methods, delivery costs and estimated delivery times will be displayed at checkout where applicable.

Please ensure that your delivery information is complete and accurate before submitting your order.

Order Processing

Physical orders will normally be processed as soon as reasonably possible following confirmation of payment.

Processing times may vary depending on:

  • product availability;
  • whether an item is made to order;
  • order volume;
  • weekends and public holidays;
  • supplier or courier availability.

Where a product has a specific lead time, this will normally be stated on the relevant product page.

Delivery Times

Any delivery times displayed on the website are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside my reasonable control, including courier delays, adverse weather, customs processing, strikes or other disruptions.

If I become aware of a significant delay affecting your order, I will make reasonable efforts to keep you informed.

UK Shipping

Shipping charges for UK physical orders will be displayed at checkout where applicable.

The available shipping method may vary depending on the size, weight, value and type of product being purchased.

International Shipping

Where international shipping is available, any applicable shipping costs will be calculated or communicated before the order is completed.

International customers are responsible for ensuring that the product can legally be imported into their country.

Depending on the destination, your order may also be subject to:

  • import VAT;
  • customs duties;
  • handling charges;
  • local taxes;
  • customs clearance fees.

Unless expressly stated otherwise, these additional charges are the responsibility of the recipient and are not included in the purchase price or shipping charge.

Customs Delays

International deliveries may be delayed while passing through customs.

Customs processing times are outside my control and may vary considerably between countries.

I cannot guarantee how long customs clearance will take.

Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address.

If an order cannot be delivered because incorrect or incomplete information was supplied, additional shipping costs may apply if the item needs to be sent again.

Please contact me as soon as possible if you notice an error in your delivery details.

Lost or Damaged Parcels

If your physical order arrives damaged, or you believe it has been lost in transit, please contact me as soon as reasonably possible.

Where appropriate, I will investigate the matter with the courier or delivery provider.

You may be asked to provide photographs of:

  • the packaging;
  • the damaged product;
  • the shipping label;
  • any visible damage.

This does not affect your statutory consumer rights.

Bespoke and Made-to-Order Products

Some physical products may be made specifically to order.

Where this applies, the expected production or dispatch time will normally be stated on the product page or communicated after the order is placed.

Bespoke products may therefore take longer to dispatch than standard stocked products.

Returns

Shipping and delivery arrangements relating to returned goods are covered in the Refund & Returns Policy and Terms of Service available on this website.

Contact

If you have any questions about shipping, delivery or fulfilment, please contact:

Paul Ashmore
Email: paul@paulashmore.co.uk
Telephone: +44 7889 787628